Strict Returns Policy
Ayraa accepts return or exchange requests only where there is a genuine issue with the order received.
Returns are not treated as trial purchases. Requests based on personal preference, change of mind, or simply not liking the item after delivery are not accepted.
When We May Accept a Return
- Wrong item delivered
- Wrong size sent by our team versus confirmed order
- Manufacturing defect clearly visible on arrival
- Damage received before first use
- Incomplete order received
All claims are reviewed after our team checks the order details, supporting photos, and item condition.
Reasons We Do Not Accept
The following reasons are strictly non-returnable and non-exchangeable:
- Change of mind after purchase
- I did not like it after delivery
- Color or design preference change after ordering
- Minor variation in screen display versus real fabric tone
- Used, worn, washed, altered, or fragranced items
- Items returned without original tags, packaging, or invoice reference
- Sale, discounted, or promotional items
- Custom stitched, altered, or made-to-order pieces
Review Process
1. Reporting Window
Report the issue within 3 days of delivery with your order number and clear photos.
2. Inspection
The item must remain unused, unwashed, and in original condition until our team reviews the case.
3. Outcome
If approved, Ayraa may offer an exchange, store credit, or another resolution at its discretion depending on stock and issue type.
4. Final Review
Ayraa reserves the right to refuse any request that does not meet the policy conditions above.
Contact for Eligible Claims
To report an eligible issue, contact customer care with your order ID and images of the problem.